TERMS & CONDITIONS — BrightNex Marketing
Last Updated: May 2025
Welcome to BrightNex Marketing.
By accessing or using our website and services, you agree to comply with and be bound by the following Terms & Conditions.
1. ABOUT OUR SERVICES
BrightNex Marketing provides Appointment Conversion & Revenue Recovery Systems, which include:
Old & new enquiry follow-ups
Lead qualification
Appointment booking
CRM / sheet setup
Process & workflow management
⚠️ We do not guarantee sales or revenue.
We provide process execution and appointment conversion support only.
2. SERVICE ENGAGEMENT
All services begin only after advance payment.
One-Time Setup Fee is mandatory before onboarding.
Monthly service fees are payable in advance.
Scope of work is strictly limited to the selected plan.
Any work outside the agreed scope will be charged separately.
3. CLIENT RESPONSIBILITIES
The client agrees to:
Provide accurate enquiry data
Respond to booked appointments on time
Maintain service quality & pricing
Not misuse or resell our processes, scripts, or systems
Delays or non-cooperation from the client may impact results.
4. NO GUARANTEE CLAUSE
BrightNex Marketing does not guarantee:
Sales
Revenue
Conversion percentage
Business growth
Results depend on:
Business category
Pricing & offers
Market demand
Client follow-up & closure
5. CONFIDENTIALITY
All client data is treated as confidential.
Data is used only for service execution.
We do not sell or share client data with third parties.
6. TERMINATION
Either party may terminate the service with 7 days written notice.
No refunds for completed or ongoing work.
Pending dues must be cleared before termination.
7. LEGAL JURISDICTION
These terms are governed by Indian Law.
Jurisdiction: Tamil Nadu, India.
REFUND POLICY
Last Updated: May 2025
1. ONE-TIME SETUP FEE
🔴 Non-Refundable
The setup fee covers:
System configuration
CRM / Sheet setup
Scripts & workflows
Resource allocation
Once work begins, no refund is applicable.
2. MONTHLY SERVICE FEES
Monthly fees are advance payments.
No refunds for partial months.
No refunds for unused enquiries or appointments.
3. ADS & THIRD-PARTY COSTS
Ad spend (if any) is paid directly by the client.
BrightNex Marketing is not responsible for ad platform policies.
4. CANCELLATION
Clients must provide 7 days written notice to cancel.
Services will continue until the paid period ends.
No refunds after cancellation notice.
5. EXCEPTIONS
Refunds are not applicable for:
Client non-cooperation
Poor follow-up by client
Change of business decision
Unrealistic expectations
PRIVACY POLICY
Last Updated: May 2025
BrightNex Marketing respects your privacy and is committed to protecting your personal information.
1. INFORMATION WE COLLECT
We may collect:
Name
Phone number
Email address
Business details
Enquiry & CRM data
Information is collected via:
Website forms
WhatsApp
Email
Phone calls
2. HOW WE USE YOUR INFORMATION
Your information is used to:
Contact you regarding our services
Deliver agreed services
Improve internal processes
Provide reports & updates
3. DATA SECURITY
We implement reasonable security measures to protect your data.
However, no method of transmission over the internet is 100% secure.
4. THIRD-PARTY TOOLS
We may use trusted tools such as:
Zoho CRM
Google Sheets
WhatsApp Business
Email services
These tools follow their own privacy policies.
5. DATA SHARING
We do not sell or rent your personal data.
Data is shared only when legally required.
6. CONSENT
By using our website or services, you consent to this Privacy Policy.
DISCLAIMER PAGE
Last Updated: May 2025
The information provided on the BrightNex Marketing website, landing pages, emails, proposals, and service pages is for general informational and marketing purposes only.
No Business Guarantees
While we provide high-quality digital marketing and lead generation services, we do not guarantee:
Sales
Revenue
Conversions
Appointments
Results beyond lead delivery
Specific ROI percentages
Your business success depends on:
Your follow-up
Your sales team
Your product/service quality
Your industry demand
BrightNex Marketing is not responsible for lost sales or missed opportunities.
No Legal, Financial, or Tax Advice
Nothing in our content should be considered:
Legal advice
Financial guidance
Tax consultation
Kindly consult your legal or financial advisor for professional guidance.
Third-Party Platform Disclaimer
We use:
Meta (Facebook & Instagram)
Google Ads
LinkedIn Ads
WhatsApp API
CRM tools (Zoho, HubSpot, etc.)
We are not affiliated, endorsed, or sponsored by these platforms.
Any issues caused by third-party platforms are outside our control.
Accuracy of Information
We make every effort to provide accurate information but cannot guarantee:
Error-free content
Real-time updates
Perfect accuracy
You use our website and services at your own discretion.
Limitation of Liability
BrightNex Marketing is not liable for:
Loss of revenue
Business failure
Appointment no-shows
Sales team delays
Data loss
Downtime or technical errors
By using our services, you accept all risks and responsibilities.
CANCELLATION POLICY
Last Updated: May 2025
This cancellation policy explains how clients can cancel services purchased from BrightNex Marketing.
1. Monthly Service Cancellation
Clients must provide 7 days written notice before canceling the monthly service.
Cancellation requests must be sent to .
No refunds for the remaining days of service after cancellation.
2. Advance Payment
Setup fees & monthly service fees are non-refundable.
Work begins only after full advance payment.
3. Pay-Per-Lead Billing After Cancellation
If leads were already generated but not paid for:
Pay-per-lead invoices must be cleared
Leads generated until cancellation date are fully billable
4. Ad Campaigns
If campaigns run on BrightNex’s ad account:
We will pause ads within 24 hours
No refunds for running ads already spent
If campaigns run on the client’s ad account:
Client must pause ads from their end
5. Landing Pages & Creatives
All created landing pages, ad copies, and creatives remain BrightNex Marketing’s property unless otherwise contracted.
COOKIE POLICY
Last Updated: May 2025
BrightNex Marketing uses cookies to improve user experience on our website.
1. What Are Cookies?
Cookies are small text files stored in your browser to track:
User behaviour
Preferences
Activity
2. Types of Cookies We Use
✔ Essential Cookies
Required for website functionality.
✔ Analytics Cookies
Used for performance tracking (Google Analytics, Meta Pixel).
✔ Marketing Cookies
Used for retargeting ads on platforms like Meta, Google, and LinkedIn.
3. Why We Use Cookies
To:
Track conversions
Improve user experience
Optimize ads
Measure landing page performance
4. Third-Party Cookies
Platforms used:
Google Analytics & Ads
Meta Pixel
LinkedIn Insights
CRM integrations
These platforms have their own cookie policies.
5. How to Disable Cookies
Users can disable cookies in their browser settings.
However, some features may not function properly.
SLA (SERVICE LEVEL AGREEMENT)
Last Updated: May 2025
This SLA outlines the service standards provided by BrightNex Marketing.
1. Service Availability
We provide service support:
Monday–Saturday: 09.30 AM to 06.30 PM IST
Support is offered via:
Email
WhatsApp
Phone
2. Lead Delivery Timeline
Leads are delivered instantly via email/WhatsApp/CRM.
Dashboard updates within 60 minutes.
3. Campaign Setup Time
After receiving onboarding details:
Meta Ads Setup: 24–48 hours
Google Ads Setup: 48–72 hours
LinkedIn Ads Setup: 72 hours
Landing Page Setup: 2–3 days
4. Response Time
Email/WhatsApp Support Response: 2–6 hours
Lead Issue or Replacement Review: 24 hours
Technical Fix: 24–48 hours
5. Quality of Service
We ensure:
Verified data collection
Daily campaign optimization
Lead delivery accuracy
Reporting transparency
But we cannot guarantee:
Results beyond lead delivery
Sales conversions
Appointment attendance
Long-term outcomes
